FAQ

  • Q1. What are your main product categories?

    We manufacture and supply plastic laboratory consumables, including universal pipette tips, tips for automated liquid-handling workstations, PCR tubes, plates and sealing films, deep-well plates, centrifuge tubes, cryogenic vials, and more.

  • Q2. How soon will we receive a response after submitting an enquiry?

    We will respond within 12 hours of receiving your enquiry.

  • Q3. Are you a manufacturer or a trading company?

    We are a direct manufacturer, with our production facility located in Yuhang District, Hangzhou.

  • Q4. What applications are your products used for?

    Our products support a wide range of applications and settings, including infectious-disease prevention and control, nucleic acid testing, life-science research, in vitro diagnostics (IVD), PCR laboratories, hospitals, centres for disease control and prevention, and blood centre.

  • Q5. Can you manufacture customized products?

    Yes. We can develop and manufacture customized products based on drawings or samples supplied by the customer.

  • Q6. Do you offer standard products?

    Yes. In addition to customized products, we manufacture standard products compatible with widely used instruments.

  • Q7. What is your production capacity?

    We operate 60 branded injection-moulding machines, together with two loading and sealing machines. Our total annual output exceeds 100,000 boxes.

  • Q8. How does the company ensure product quality?

    Quality inspections are conducted at every stage of production, and finished products undergo 100% inspection in accordance with applicable standards and customer requirements. We also maintain advanced, comprehensive laboratory equipment, including PCR systems, centrifuges, and manual and electronic pipettes. This equipment enables us to simulate actual operating conditions and conduct comprehensive testing of product performance, low-retention properties, DNase/RNase-free and non-pyrogenic status, sterility, leak-tightness, and volume range.

  • Q9. What are your payment terms?

    At the quotation stage, we will confirm the preferred Incoterms with you, such as FOB, CIF, DDP or DAP. For mass-production orders, our standard terms are a 50% advance payment, with the balance payable before shipment.

  • Q10. How are orders shipped to customers?

    We normally ship orders by sea. Our factory is only 190 km from Ningbo Port, providing convenient access for ocean freight exports. Depending on customer requirements, we can also arrange shipment by air or international courier.

  • Q11. Which markets do you mainly export to?

    Our products are exported to dozens of countries across the Americas, Europe, Africa, and other regions.

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