FAQ

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  • Q: 1. How long can i get the feedbacks after we sent the inquiry? 

    We will reply you within 12 hours in working day.

  • Q: 2. Are you a direct manufacturer or trading company?

    We have own factory, we also have international sales department. We produce and sell all by ourselves.

  • Q: 3. What products can you offer?

    We focus on pipette tips, pcr 8-strip tube, PCR plate, sealing film, cryovial, centrifuge tube, deep well plate.

  • Q: 4. What applications do your products relate to?

    Our products cover a wide range of application scene including epidemic prevention & control, nucleic acid test, life science, IVD diagnose, PCR laboratory, hospital, disease control center, blood bank, custom house and so on.

  • Q: 5. Can you do customized products?

    Yes, we are mainly doing customized products according to the customers’ drawings or samples.

  • Q: 6. Do you have some standard parts?

    Yes, besides the customized products, we also make standard products which are compatible with main stream instruments. 

  • Q: 7. How about the capacity of your company?

    We have 60 pcs of branded injection machine, 2 pcs of loading machine and sealing machine, total annual output exceed 80,000 cartons.

  • Q: 8. How many employees of your comany? what about the technicists?

    We have more than 160 employees, including 50 professionals.

  • Q: 9. How to guarantee the quality of your goods?

    Firstly, we will do the inspection after every process. for the finished products, we will do 100% inspection according to the customers’ requirements and the international standard.

    Secondly, we have our own testing lab and the most advanced equipment in this industry, including PCR machine, centrifuge machine, electrical pipette, which can imitate the real application scene and meet requirements on chemical & physical ability, low retention ability, DNase free, RNase free, pyrogen free, sterile, air proof ability, measurement precision and so on. 

  • Q: 10. What’s the payment term?

    When we quote for you, we will confirm with you the way of transaction, fob, cif, cnf, etc.

    For mass production goods, you need to pay 30% deposit before producing and 70% balance against copy of documents. The most common way is by t/t. l/c is also acceptable.

  • Q: 11. How to deliver the goods to us?

    Usually we will ship the goods to you by sea, because we are in Hanghzou, and we are only 190 kilometers away from the Ningbo port, it is very convenient and efficient to ship goods to any other countries. Of course, if your goods are very urgent, the Hangzhou airport and Shanghai airport are nearby.

  • Q: 12. Where are your products mainly exported to?

    Our products are mainly exported to over 30 countries such as USA, Finland, Singapore, Croatia, Philippines, Indonesia, Brazil, Russia and etc. 

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